Refund and Return Policy for Malvasopic

Effective Date: November 29, 2024

At Malvasopic, we aim to provide our customers with the highest quality gourmet food products. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Below is our Refund and Return Policy, which outlines how we handle returns, refunds, and exchanges.

1. Returns

We want you to be completely happy with your purchase. If for any reason you are not satisfied with an item, you may return it within 14 days from the date of delivery. Please note that returns are only accepted for unopened and unused products. To initiate a return, please follow these guidelines:

  • Eligibility for Returns: Products must be unopened, unused, and in their original packaging.
  • Return Process: To begin a return, please contact us via email at info@malvasopic.com or call us at (765) 362-5712. Provide your order number and the reason for the return.
  • Return Shipping: You are responsible for the cost of return shipping, unless the product was defective or damaged upon arrival.

Once we receive your returned product, we will inspect it. If it meets the conditions outlined above, we will proceed with your refund or exchange request.

2. Refunds

If your return is accepted, you will receive a refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed once the return is confirmed.

Refund Conditions:

  • Non-refundable items: Opened or used products cannot be refunded.
  • Processing Time: Refunds are typically processed within 3-5 business days after we receive your return, depending on your payment provider’s policies.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to a mistake made by us (e.g., a defective or incorrect product).

3. Exchanges

If you received a damaged or defective product, we will be happy to exchange it for a new item at no additional cost. Please follow these steps to initiate an exchange:

  • Contact Us: Email us at info@malvasopic.com or call (765) 362-5712 with your order number and a description of the issue.
  • Return Shipping: We will provide a pre-paid shipping label for you to return the defective product.
  • Replacement: Once we receive the returned defective item, we will ship the replacement product to you at no extra charge.

4. Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will assess the issue and either provide a full refund or offer a replacement product, depending on your preference.

  • Damaged Product: If your item was damaged during shipping, we will require photographs of the damaged product and packaging to process your claim.
  • Defective Product: If the product is found to be defective, we will issue an exchange or refund after receiving the item.

5. How to Contact Us

If you have any questions regarding our refund and return policy, or if you wish to initiate a return or exchange, please reach out to us:

6. Terms and Conditions

By making a purchase on our website, you agree to the terms outlined in this Refund and Return Policy. We reserve the right to modify this policy at any time. Any changes will be posted on this page with the updated date.

This Refund and Return Policy is designed to provide clarity and transparency in our process and is fully compliant with Google’s policies and SEO best practices to ensure a smooth customer experience at Malvasopic.